FEDERAL MINISTRY OF COMMUNICATIONS & DIGITAL ECONOMY
REQUEST FOR PROPOSAL (RFP) FOR ENGAGEMENT OF CONSUMER ADVOCACY GROUPS
GENERAL TERMS OF REFERENCE

A. INTRODUCTION
In pursuance of the Consumer Protection, Information, and Education mandate of the Commission, the Consumer Affairs Bureau (CAB) seeks to establish a robust database of Consumer Advocacy Groups. The database will serve to inform and educate telecom consumers on their rights and responsibilities as well as create awareness of the Commission’s activities and industry trends.

B. OBJECTIVES
The objective is to retain a pool of genuine Advocates who are passionate about consumer protection and are willing to:
• Inform and educate telecom consumers.
• Protect consumers from abuses, exploitation, and deceit.
• Assist NCC to educate telecom consumers on their rights and obligations.
• Bridge the communication gaps existing between consumers and the regulator on one hand, and the operating companies on the other.
• Obtain useful feedback to improve telecom service delivery.

C. SCOPE OF WORK
The scope of the engagement shall include:
1. Assist the Commission in creating consumer awareness and education;
2. Sensitize telecom consumers and bridge information gaps on relevant consumer issues;
3. Assist in mobilizing and enlightening some target consumers such as market women, artisans, the unskilled and the grassroots at various programmes and regulatory interventions by the Commission that benefit the consumers;
4. Provide a leverage for the Commission to execute consumer centric projects that will cover the six (6) Geopolitical zones and impact telecom consumers in the nook and crannies of Nigeria.
5. Assist in reaching out to special groups like the “Differently Abled People” to ensure all-inclusive participation in the Nigerian telecom space.

FEDERAL MINISTRY OF COMMUNICATIONS & DIGITAL ECONOMY
NIGERIAN COMMUNICATIONS COMMISSION
REQUEST FOR PROPOSAL (RFP) FOR ENGAGEMENT OF CONSUMER ADVOCACY GROUPS
GENERAL TERMS OF REFERENCE

A. INTRODUCTION
In pursuance of the Consumer Protection, Information and Education mandate of the Commission, the Consumer Affairs Bureau (CAB) seeks to establish a robust database of Consumer Advocacy Groups. The database will serve to inform and educate telecom consumers on their rights and responsibilities as well as create awareness of the Commission’s activities and industry trends

B. OBJECTIVES
The objective is to retain a pool of genuine Advocates who are passionate about consumer protection and are willing to:
(i) Inform and educate telecoms consumers.
(ii) Protect consumers from abuses, exploitation and deceit.
(iii) Assist NCC to educate telecom consumers on their rights and obligations.
(iv) Bridge the communication gaps existing between consumers and the regulator on one hand, and the operating companies on the other.
(v) Obtain useful feedback to improve telecom service delivery.

C. SCOPE OF WORK
The scope of the engagement shall include:
(1.0) Assist the Commission in creating consumer awareness and education;
(2.0) Sensitize telecom consumers and bridge information gaps on relevant issues
(3.0) Assist in mobilizing and enlightening some target consumers such as market women, artisans, the unskilled and the grassroots at various programmes and regulatory interventions by the Commission that benefit the consumers;
(4.0) Provide leverage for the Commission to execute consumer centric projects that will cover the six (6) Geopolitical zones and impact telecom consumers in the nook and crannies of Nigeria.
(5.0) Assist in reaching out to special groups like the “Differently Abled People” to ensure all-inclusive participation in the Nigerian telecom space.